Frequently Asked Questions
How is the load acceptance rate calculated?
Acceptance rate is the accepted loads divided by the offered loads, expressed as a percent. Declined loads are simply the offered loads minus the accepted loads. The tool also multiplies each count by your dispatch fee per load to show revenue captured, the potential revenue across all offered loads, and the revenue foregone on declined loads.
What is foregone revenue?
Foregone revenue is the declined loads multiplied by the dispatch fee per load — the dispatch fees that were not earned on loads you did not accept, measured at the fee you entered. It is a simple arithmetic figure, not a claim that every declined load should have been taken; loads are declined for capacity, lane, rate, and timing reasons.
Does a higher acceptance rate mean better performance?
Not on its own. A higher acceptance rate captures more dispatch fees at the rate you entered, but accepting every load is not automatically the right call — the value of a load depends on the rate, the lane, equipment, and timing. The figures here are estimates to help you see the trade-off, for your own planning only.
Running dispatch like an operator?
Dispatcher Command tracks your offered and accepted loads, acceptance rate, and captured revenue in one workspace. Free to calculate. Built for dispatchers.
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