Frequently Asked Questions
How is dispatcher client capacity calculated?
First the tool works out your available minutes per week: working hours times sixty, minus the share that goes to overhead. Then it works out the minutes one client takes per week, which is loads per truck times minutes per load. Capacity is the available minutes divided by the minutes per client, rounded down to a whole number of clients.
What does the overhead percentage cover?
Overhead is the share of your week that does not go directly to working a client's loads — admin, billing, prospecting, software, breaks, and interruptions. Raising the overhead percentage lowers the working minutes left for clients, so capacity falls. It lets you model a realistic week rather than assuming every minute is billable load work.
Is the capacity number a target I should staff to?
No. It is a planning estimate based only on the minutes you entered. Real capacity depends on lane complexity, carrier mix, the tools you use, and how steady the freight is. Treat the result as a sanity check on your book size, not a recommendation to add or drop clients. The figures here are estimates for your own planning only.
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